🔄 Refund & Return Policy
At Goo Gadget, our goal is to ensure that every product reaches you in the correct condition. If you receive an incorrect product, encounter a genuine product defect, or face a significant issue with your purchase, you may contact us within the specified timeframe for review and appropriate resolution.
📅 Return Request Period
A Return Request must be submitted within 3 days of receiving the product. Return Requests submitted after this period will generally not be accepted.
📋 Return Eligibility
- The product must be returned in a condition that allows us to properly inspect and verify the issue.
- Original packaging, accessories, cables, chargers, manuals, and other included items should be returned where applicable.
- The product's Serial Number, Model Number, Label, or other identification marks must remain intact.
- Products damaged due to misuse, incorrect installation, improper connection, or unauthorized modification may not qualify for return.
- Customers must contact our Support Team and receive return instructions before sending any product back.
✅ When Can a Product Be Returned?
A Return Request may be considered in situations such as:
- The wrong product or model was delivered.
- The product arrived significantly damaged.
- A genuine manufacturing defect is identified during initial testing.
- An important item or accessory included with the order is missing.
🔍 Return Verification Process
After receiving a Return Request, we may ask for order details, photos, videos, or other relevant information to understand the issue. Once the product is returned to us, it will be inspected to determine whether the reported issue qualifies under our Return Policy.
A Return or Refund will not be confirmed solely based on a complaint. The final decision will be made after the necessary verification is completed.
💰 Refund Process
If a return is approved, we will generally initiate the Refund Process within 3 business days after completing the necessary inspection.
Depending on the circumstances, the refund may be issued through bKash, Nagad, bank transfer, or another approved payment method. Processing times may vary depending on the relevant bank or payment service provider.
🚫 When Return or Refund Does Not Apply
- Change of mind or personal preference without any product defect.
- Damage caused by misuse, improper handling, or incorrect installation.
- Damage caused by applying incorrect voltage, current, polarity, or connection.
- Any unauthorized modification, repair, soldering, welding, or alteration of the product.
- Removal, damage, or alteration of the product's Serial Number, Label, or identification marks.
- Return Requests submitted after the 3-day return period.
- Missing essential accessories or packaging components where they are required for verification.
🔋 Special Conditions for Batteries, BMS & Chargers
Battery, BMS, Charger, and other electronic products must be used according to their specified voltage, current, polarity, wiring, and operating requirements. Damage resulting from incorrect use or connection may not be covered under this Return Policy.
- Damage caused by incorrect voltage or polarity.
- Damage caused by short circuits or incorrect wiring.
- Damage resulting from excessive charging or discharging of battery packs.
- Damage caused by incorrect BMS wiring or configuration.
- Opening, welding, modifying, or altering battery cells or battery packs without authorization.
If you experience any issue, please contact our Support Team before opening, modifying, repairing, or attempting to fix the product yourself.
🛠️ Custom & Made-to-Order Products
Custom Battery Packs, specially configured products, and other Made-to-Order items prepared according to a customer's specific requirements are generally non-returnable.
However, if the product was built with an incorrect specification, configuration, or differs from the confirmed order, the matter will be reviewed and an appropriate solution will be provided where applicable.
🏷️ Discount & Promotional Products
Products sold under special discounts, clearance sales, or promotional offers may have separate Return or Refund conditions. Customers are advised to review the applicable offer terms before placing an order.
📹 Unboxing Video Recommendation
For Batteries, Chargers, BMS units, and other electronic products, we strongly recommend recording a complete unboxing video when receiving your package. The video should clearly show the package condition, shipping label, and the process of opening the package.
This may help us verify issues such as delivery damage, missing items, or incorrect products more efficiently.
📞 What to Do If You Have a Problem
- Stop using the product if you notice a problem.
- Keep your order number ready.
- Take clear photos or videos of the issue.
- Contact us through our designated Support or After Sales Service.
- Follow the instructions provided by our Support Team.
🤝 Our Commitment
Every Return and Refund Request is reviewed fairly and carefully. Our objective is not only to follow a policy, but also to provide a reasonable and timely solution when a genuine product-related issue occurs.
Your cooperation, accurate information, and relevant evidence help us investigate and resolve issues more efficiently.
Goo Gadget — Your Reliable Gadget, Battery & Electronics Partner.
Goo Gadget reserves the right to modify, update, or revise this policy when necessary. The latest version published on our website will be considered the applicable policy.
